Refund policy

Return & Refund Policy

Due to the nature of our haircare, beauty, and personal-care products, all sales are final and we do not accept returns or exchanges for opened or used products.

Damaged, Incorrect, or Missing Items
Please inspect your order upon delivery. If your order arrives damaged, contains an incorrect item, or an item is missing, contact us promptly at care@alopeciahairoil.com Please include your order number and clear photographs of the package, shipping label, invoice, and affected product so we can evaluate the issue.

Packages With No Tracking Movement
If tracking shows no movement or a package appears delayed in transit, please contact us. We will work with the shipping carrier to investigate the shipment and determine the appropriate next step.

Shipping Address Changes
Please confirm your shipping address before completing checkout. Once an order has entered processing or fulfillment, we may not be able to modify the delivery address.

Sale Items
Sale and promotional items are final sale unless they arrive damaged or incorrect.