Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item or if a product is missing so that we can evaluate the issue and make it right. If items are damaged in transit, photos must be sent to sales@uniqueorganics.net in order for us to evaluate the damage and to resend another product.

Unique Organics is not responsible for the handling of your order during shipment.

If a product is missing, You Must Send a photo of the invoice along with a photo of the mailing envelope in order to receive a refund for that product or to have it resent to you. If you don't provide us with photos, you will not receive a refund or replacement. The email address to send your photos to is: sales@uniqueorganics.net

If your order is marked as delivered in the USPS database, we will not refund or resend your order.

If your order is stuck in pretransit or shows no movement, we will contact the USPS and that will usually get the package moving. Unique Organics Haircare will use discretionary measures on how to proceed with your transaction.

Shipping To A Different Address 

**If you would like for your order to be sent to a different address, please enter that address in the ship to section before you place your order. There are hundreds of orders that come in weekly so we will not be able to go back into the system to enter a different address after the order is placed. **

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on sale items.

Exchanges
Due to the nature of our products( beauty and cosmetics) We do not offer exchanges at this time. 

Refunds

Due to the nature of our products,(beauty) there will be no refunds issued. Please contact us at sales@uniqueorgics.net for a resolution to your issues. 

 

Unique Organics Anti-Fraud, & Bullying Policy

 

Chargebacks and Stolen Credit Cards

Performing chargebacks for items received and/or using a stolen credit card as payment of an order. In both of these cases we reserve the right to regain funds by turning all paperwork over to the authorities. 

Anti-Fraud, Theft by Deception & Bullying Policy 

First and foremost it is the desire of Unique Organics Haircare to exceed the expectations of each and every one of our customers. We sincerely want you to continue to choose us as your permanent haircare line.

Unfortunately, the harsh reality is that not all customers come to us with good intentions. Internet fraud costs companies across the country billions of dollars every year and bullying can cause employees a significant amount of stress. This will not be tolerated. We reserve the right to cancel your order if it is flagged as fraudulent. 

Social Media Bullying & Threats of Intimidation 

Making false or derogatory statements about the Unique Organics Haircare brand or products for the purpose of harming the company will not be tolerated. This includes statements such as, “If you don’t do what I am asking, then I will leave a bad review or will go on social media to ruin your business or sue your company.”  We take these issues seriously and the appropriate measures will be taken to protect our company. 

Company Reviews & Dishonesty